www.stepupfashions.com

 RETURN AND REFUND POLICY

At stepupfashions.com, we are committed to providing a seamless shopping experience. Our Return and Refund Policy is designed to be transparent, fair, and fully compliant to ensure your trust and satisfaction.

1. Return Eligibility and Window

• Return Window:You may return most products within 7 days of delivery, for any reason-including buyer’s remorse, damaged, defective, or incorrect items.
• Exceptions: Certain products may be non-returnable due to hygiene, personalization, or other legal restrictions.

2. Conditions for Returns

• Items must be unused, unwashed, and in original packaging, with all tags and accessories included.
• For damaged, defective, or incorrect products, please include photo and video evidence when submitting your request.
• Returns for buyer’s remorse are accepted within the 15-day window, provided the item meets the above conditions.

3. Return Process

• Step 1:Submit a return request via our contact our customer support email at modastepup@gmail.com
• Step 2:Place the item in its original packaging, ensuring all tags and accessories are intact.
• Step 3:Follow the instructions provided by our support team for shipping or arranging pickup.
• Step 4:For damaged, defective, or incorrect items, provide clear photos as evidence.

4. Return Shipping

• Damaged/Defective/Incorrect Items:We cover return shipping costs in these cases.
• Buyer’s Remorse/Unwanted Items:Return shipping costs are the responsibility of the customer unless otherwise stated.

5. Refund Policy

• Refund Method:Refunds are issued to the original payment method. For Cash on Delivery orders, refunds are transferred through upi payments.
• Processing Time:Refunds are processed within 5-7 business days after we receive and inspect the returned item. If you do not receive your refund within 14 days after approval, please contact us.
• Shipping Charges:Original shipping charges are non-refundable unless the return is due to our error or a defective product.
• Partial Refunds:If only part of a multiple-item order is returned, you will be refunded for the value of the returned item(s) only4.

6. How to Contact Us

For any questions or to initiate a return, please reach out to our Customer Care team:

• Email:modastepup@gmail.com
• Hours:Monday – Friday, 10:00 AM – 5:30 PM

7. Additional Information

• Return Address: Stepup Fashions Radio Complex Opp.Anupam Hotel Shivaji Road Belagavi Karnataka India 590001.
• Policy Availability: This policy is available in English, and applies to orders shipped within India.
• Policy Visibility: Our Return and Refund Policy is accessible from the website footer,

8. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page and effective immediately.

All Matters subject to “Belagavi Jurisdiction.”